My Store Policies

Payment

 

I accept PayPal only.  All items will be shipped to buyers PayPal confirmed address.  Please make sure your address is correct before you pay.

 

Shipping Policy

 

I only ship to the confirmed address provided by PayPal.  Please make sure your address is correct before you pay.  

I use a flat rate for shipping.  In the UK I always use Royal Mail 24 Hour Tracked and for International Orders I use Royal Mail International Tracked.  All Items are posted within a day of ordering, delivery times are at the discretion of Royal Mail and is out of my control, but should arrive as soon as possible.  

I ship Monday to Saturday excluding holidays.  Shipping time during Holiday Season could be longer than expected, so please expect a delivery delay at these times.

At the moment I only ship to mainland Europe, USA, Canada, Japan and China.  If you would like to purchase from a country not listed, please contact me at: leigh@windowofthesoul.co.uk and I can add your country to the list.

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Import duties, taxes and charges are NOT included in the item price or shipping charges.  These charges are the buyers responsibility.   I am NOT responsible for CUSTOM FEES or DELAYS due to customs.

 

Refund Policy

 

If an item arrives and has been broken in transit, please send photographs within 24 hours of arrival and we can discuss refund or replace.  Without photographic proof of damage, no refund or replace can be given.   Please contact leigh@windowofthesoul.co.uk if you have any questions.